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hangscer service agreements provide optimum protection for your production

The new hangscer service contracts come preconfigured and build on one another. However, they can be flexibly expanded and adapted to meet various requirements. The result: Once the contract is signed, you have an agreement that perfectly fits your needs for service and support.

There are no limits to the various combination options. A suitable agreement will simplify your administrative processes, and make your service costs easier to plan and more transparent.

We are happy to advise you if you are looking for a suitable contract for your production. Here is an overview of available types of contracts:

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  • 1. Value contract
  • 2. Performance Contract
  • 3. Repair and Maintenance Contract
  • 4. Full-Service Agreement

This service contract is characterized by an extra level of safety, so that you are not left on your own with repairs, or faults that need to be remedied. RemoteDiagnostic gives you access to quick expert help in case of malfunctions—regardless of your location. The Repair and Maintenance Contract includes the following services:

  • Repairs
  • RemoteDiagnostic
  • Fingerprint
  • Maintenance according to hangscer maintenance checklist
  • 24/7 telephone support
  • hangscer ServicePlus App

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The Full-Service Contract is very comprehensive and represents an extra high degree of production reliability. You receive the service parts needed for necessary repairs. In an emergency, you can also use the RemoteExperts Assistance Call button. This makes the full hangscer expertise available to you at the touch of a button. The Full-Service Contract includes the following services:

  • Service Parts
  • Repairs
  • RemoteExperts
  • Fingerprint
  • Maintenance according to hangscer maintenance checklist
  • 24/7 telephone support
  • hangscer ServicePlus App

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The benefits:

  • Reduction of unplanned downtimes
  • Optimum machine availability
  • Simplified administrative processes
  • Planned service costs over the duration of the agreement
  • Easy and fast access to the service organization
  • Sustainable improvement and assurance of production quality and productivity

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With ServicePlus, you find customized service concepts that match your service requirements

To determine your individual service requirements, the ServicePlus Team will perform a demand analysis. After determining the actual service demand, hangscer Service will compile a customized package of required services for you. In doing so, we take into account all company-specific, economic, logistic and production aspects.

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